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Introduction The ServiceNow Certified Implementation Specialist – Software Asset
Management Professional (SAM) Exam Specification defines the purpose, audience,
testing options, exam content coverage, test framework, and prerequisites to
become a ServiceNow SAM Implementation Specialist.
Exam Purpose The ServiceNow Certified Implementation Specialist – Software Asset
Management (SAM) Professional exam certifies that a successful candidate has the
skills and essential knowledge to contribute to the configuration,
implementation, and maintenance of the ServiceNow SAM Professional application.
Exam Audience The ServiceNow Certified Implementation Specialist – Software Asset
Management (SAM) Professional exam is available to ServiceNow customers,
partners, sales engineers, employees, and others interested in becoming a
ServiceNow SAM Certified Implementation Specialist.
Exam Preparation Exam questions are based on official ServiceNow training materials, the
ServiceNow documentation site, and the ServiceNow developer site. Study
materials posted elsewhere online are not official and should not be used to
prepare for the examination.
Prerequisite ServiceNow Training Path ServiceNow requires the completion of the following prerequisite training
course(s) in preparation for the Certified Implementation Specialist – Software
Asset Management Professional exam. Information provided in the following
ServiceNow training course(s) contain source material for the exam.
• Software Asset Management Professional Fundamentals - *Upon completion, the
candidate will be eligible to collect a voucher for the Certified Implementation
Specialist – Software Asset Management
Professional exam. Recommended Knowledge & Education
ServiceNow recommends completion of the following training course(s) and
certification(s) in preparation for the exam.
• ServiceNow Fundamentals
• ServiceNow Platform Implementation
• ServiceNow Platform Subscription Model (On-demand)
• ServiceNow Implementation Methodology (SIM) Fundamentals (On-demand)
• Scripting in ServiceNow Fundamentals
• System Administration Advanced
• Discovery Fundamentals
• Software Asset Management (SAM) Getting Started (On-demand)
• Entitlement Import Basics for Software Asset Management (SAM) (On-demand)
• Discovery Basics for Software Asset Management (SAM) (On-demand)
• Software Asset Management (SAM) Reconciliation Troubleshooting (On-demand)
• SAM: Integration with SCCM for Reclamation and Distribution (On-demand)
• SAM Certification Test Prep (On-demand)
Additional Recommended Experience
• Six (6) months field experience participating in ServiceNow deployment
projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow deployment projects
• General familiarity with industry concepts, terminology, acronyms, and
initialisms
Exam Scope Exam content is divided into Learning Domains that correspond to key topics
and activities typically encountered during ServiceNow implementations. In each
Learning Domain, specific learning objectives have been identified and are
tested in the exam.
The following table shows the learning domains, weightings, and sub-skills
measured by this exam and the percentage of questions represented in each
domain. The listed sub-skills should NOT be considered an all-inclusive list of
exam content. Learning Domain % of Exam 1 Software Asset Core Overview &
Fundamentals
• Software Asset Management Basics
• Process Architecture
• Application Introduction and Data Integrity – Attributes and Sources for the
Data
• Importing Data
• Software Discovery and Normalization
• Content Service
Operational Integration of Software Processes • Contract and Change Management
• Service Catalog and Procurement
• Software Remediation
Exam Registration Each candidate must register for the exam via the ServiceNow Webassessor
website using a voucher obtained by completing the Software Asset Management
Professional Fundamentals training prerequisite.
During the registration process, each test taker has the option of taking the
exam at an Authorized Testing Center or as an online-proctored exam. In both
testing venues, the Certified Implementation Specialist exam is done through a
consistent, friendly user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure,
comfortable testing environment. Candidates register for the exam at a specific
date and time so there is no waiting and a seat is reserved in the testing
center.
Each candidate can also choose to take the exam as an online-proctored exam.
This testing environment allows a candidate to take the test on his or her own
system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.
Exam Structure
The exam consists of 60 questions. For each question on the examination, there
are multiple possible responses. The person taking the exam reviews the response
options and selects the most correct answer to the question.
Multiple Choice (single answer) For each multiple-choice question on the exam, there are at least four
possible responses. The candidate taking the exam reviews the response options
and selects the one response that most accurately answers the question.
Multiple Select (select all that apply) For each multiple-select question on the exam, there are at least four
possible responses. The question will state how many responses should be
selected. The candidate taking the exam reviews the response options and selects
ALL responses that accurately answer the question. Multiple-select questions
have two or more correct responses.
Exam Results After completing and submitting the exam, a pass or fail result is
immediately calculated and displayed to the candidate. More detailed results are
not provided to the candidate.
QUESTION 1 A new Windows operating system machine blueprint is created and is ready to
be added to a new service catalog.
Which step must be performed for the catalog item to be visible to business
users?
A. Entitle the blueprint with all appropriate actions.
B. Publish the blueprint.
C. Entitle a business user to add the blueprint to the catalog.
D. Add the catalog item to the business group’s reservation.
Correct Answer: B
QUESTION 2 A vRealize Orchestrator administrator is tasked with creating a workflow
that processes sensitive information
that is subject to auditing. All workflow messages must be stored in the
vRealize Orchestrator database.
How can the administrator ensure that all log messages generated by the workflow
are stored in the database?
A. Configure a DEBUG level for the vRealize Orchestrator server.
B. Use System.log() when printing out messages.
C. Configure SQL plugin to write to the database directly.
D. Use Server.log() when printing out messages.
Correct Answer: A
QUESTION 3 A system administrator created a tenant with URL name “fin” for the finance
team. The fully qualified domain name (FQDN) of the appliance is
vra.rainpole.local.
What is the correct URL to log in to the finance tenant?
A. https://vra.rainpole.local/vcac/org/fin
B. https://vra.rainpole.local/org/finance
C. https://vra.rainpole.local/org/fin
D. https://vra.rainpole.local/vcac/org/finance
Correct Answer: A
QUESTION 4 What can be used in custom forms to prevent a user from entering too large a
value (such as too much memory for a virtual machine)?
A. Constraints for a field
B. Regular expression for a field
C. Quotas for a field
D. Limitations for a field
Citrix Education is pleased to announce the availability of the next
generation Citrix Certified Expert – Virtualization (CCE – V) certification
based on Citrix Virtual Apps and Desktops 7. Be among the first to take and pass
the NEW 1Y0-403 Citrix Virtual Apps and Desktops 7 Assessment, Design and
Advanced Configurations exam.
With the release of the 1Y0-403 exam, we’re also announcing the discontinuation
of the English version of the 1Y0-402 Citrix XenApp and XenDesktop 7.15
Assessment, Design and Advanced Configurations exam effective June 30, 2020.
What does this mean for you?
Individuals pursuing the Citrix Certified Expert – Virtualization (CCE – V)
certification will have the option of selecting one of two exams to validate
their knowledge, skills and experience until June 30, 2020.
Option 1: Attain the Citrix Certified Professional – Virtualization (CCP – V)
certification
Prepare with the recommended training: CWS-415 Citrix Virtual Apps and Desktops
7 Assessment, Design and Advanced Configuration
Review the associated 1Y0-403 exam prep guide
Pass exam 1Y0-403 Citrix Virtual Apps and Desktops 7 Assessment, Design and
Advanced Configurations.
Option 2: Attain the Citrix Certified Professional – Virtualization (CCP – V)
certification
Prepare with the recommended training: CWS-415 Citrix Virtual Apps and Desktops
7 Assessment, Design and Advanced Configuration
Review the associated 1Y0-402 exam prep guide
Pass exam 1Y0-402 Citrix XenApp and XenDesktop 7.15 Assessment, Design and
Advanced Configurations.
Effective June 30, 2020, with the discontinuation of the English version of the
1Y0-402 exam, Option 1 will be the only valid path to attain the CCE – V
certification.
For individuals who already hold the CCE – V certification, you can update your
certification and stay current by taking and passing only one exam — 1Y0-403 —
or by attending the instructor-led training course CWS-415 Citrix Virtual Apps
and Desktops 7 Assessment, Design and Advanced Configuration. Please note that
the discontinuation of the 1Y0-402 exam will have no effect on your current CCE
– V certification status. Your CCE – V certification will remain valid for three
years from the date attained.
QUESTION 1 Scenario: Currently, the user interface for a Citrix Apps and Desktops
environment is presented in English,
but a planned on-premises expansion in Poland will support 100 new users with a
requirement to use all Polish interfaces.
Two constraints were identified by a Citrix Architect:
Network bandwidth is low and unstable.
Network latency is higher than 300 ms to the existing Site.
How should the architect deploy Citrix Virtual Apps and Desktops for these
users?
A. Install a StoreFront server in Poland.
B. Implement Citrix Cloud Gateway in Europe.
C. Add a Satellite Zone to the existing Site.
D. Create a new Site in Poland.
Correct Answer: A
QUESTION 2 Scenario: A planning document for deploying a new Citrix Virtual Apps and
Desktops Site specifies that it will
be created with 1 Site and different zones ini each of 3 regions. The IT team
expects that each zone will host
825 concurrent user sessions, with no more than 28 concurrent session launches.
What is the minimum acceptable Site-to-Site bandwidth required between the
Primary Zone and a Satellite Zone?
A. 1 Kbps
B. 200 Mbps
C. 2 Mbps
D. 8 Gbps
Correct Answer: C
QUESTION 3 Scenario: A Citrix Architect designed an active-passive Citrix Virtual Apps
and Desktops environment, where
the passive data center serves as the disaster recovery (DR) data center for all
users. Twelve items have been configured:
Citrix ADC Global Server Load Balancing (GSLB) to provide single URL direction
to the active data center.
GSLB has health monitors configured for the load balanced servers.
Citrix Gateways are on both data centers.
Citrix ADC load balancing occurs for StoreFront and Delivery Controller XML
services.
A single Citrix Virtual Apps and Desktops Site exists.
Four Delivery Controllers are members of the Site.
Two Delivery Controllers are members of the Primary Zone in the active data
center.
Two Delivery Controllers are members of the Satellite Zone in the passive data
center.
SQL is deployed in the active data center.
Local Host Cache is enabled.
Two StoreFront servers are deployed in each data center aggregating resources
from the Delivery
Controllers in the respective data center.
Virtual Delivery Agent (VDA) machines are deployed in both data centers and
configured to register with
Delivery Controllers in their zone.
What would happen if the Delivery Controllers in the primary data center were
turned off?
A. VDA machines from the primary data center would register with the Delivery
Controllers in the passive data center.
B. StoreFront in the primary data center would still be able to launch sessions.
C. GSLB will start redirecting connections to the secondary data center.
D. GSLB will NOT identify that the Delivery Controllers are down and sessions
CANNOT launch.
