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Monday, March 30, 2020
CIS-RC Certified Implementation Specialist - Risk and Compliance Exam
Introduction The ServiceNow Certified Implementation Specialist – Risk and Compliance
Exam Specification defines the purpose, audience, testing options, exam content
coverage, test framework, and prerequisites to become Certified Implementation
Specialist – Risk and Compliance certified.
Exam Purpose The Certified Implementation Specialist – Risk and Compliance exam certifies
that a successful candidate has the skills and essential knowledge to contribute
to the configuration, implementation, and maintenance of ServiceNow Risk, Policy
and Compliance, and Audit Management applications.
Exam Audience The Certified Implementation Specialist – Risk and Compliance exam is
available to ServiceNow customers, partners, employees, and others interested in
becoming a ServiceNow Risk and Compliance
Implementer.
Exam Preparation Exam questions are based on official ServiceNow training materials, the
ServiceNow documentation site, and the ServiceNow developer site. Study
materials posted elsewhere online are not official and should not be used to
prepare for the examination.
Prerequisite ServiceNow Training Path ServiceNow requires the completion of the following prerequisite training
course(s) in preparation for the Certified Implementation Specialist – Risk and
Compliance exam. Information provided in the following ServiceNow training
course(s) contain source material for the exam.
• GRC Fundamentals
• Audit Management Implementation
• Risk and Compliance Implementation -
*Upon completion, the candidate will be issued a voucher code to register for
the Certified Implementation Specialist – Risk and Compliance exam.
Recommended Knowledge & Education ServiceNow recommends completion of the following Training Course(s) and
Certification(s) in preparation for the exam.
• ServiceNow Fundamentals (ILT)
• ServiceNow Implementation Methodology (SIM) Fundamentals (eLearning)
• ServiceNow Platform Implementation (ILT)
• CIS-Risk and Compliance Exam Prep
Performance Analytics Essentials • Service Portal Fundamentals
Additional Recommended Experience
• Six (6) months field experience participating in ServiceNow deployment
projects or maintaining ServiceNow instances
• Participation in at least two ServiceNow deployment projects
• General familiarity with industry terminology, acronyms, and initialisms
Exam Scope Exam content is divided into Learning Domains that correspond to key topics
and activities typically encountered during ServiceNow implementations. In each
Learning Domain, specific learning objectives have been identified and are
tested in the exam.
Implementation Planning • Use Cases
• Implementation Team
• Implementation Checklist
• Personas, Groups, and Roles
Policy and Compliance Implementation Approach • Policy and Compliance Record Lifecycles
• Policy and Compliance Architecture
• Policy Management Lifecycle
Exam Registration Each candidate must register for the exam via the ServiceNow Webassessor
website using a voucher obtained by completing the Risk and Compliance
Implementation training prerequisite. The voucher code obtained from the
prerequisite training path is nontransferable and provides the candidate
eligibility to sit for the Certified Implementation Specialist – Risk and
Compliance exam only.
During the registration process, each test taker has the option of taking the
exam at an Authorized Testing Center or as an online-proctored exam. In both
testing venues, the Certified Implementation Specialist exam is done through a
consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure,
comfortable testing environment. Candidates register for the exam at a specific
date and time so there is no waiting and a seat is reserved in the testing
center.
Each candidate can also choose to take the exam as an online-proctored exam.
This testing environment allows a candidate to take the test on his or her own
system provided that certain requirements are met.
NOTE: A special accommodation version of the exam is available. Contact
certification@servicenow.com for more information. Depending on the
accommodation, there may be a 30-day lead time before testing.
Exam Structure The exam consists of approximately (45) questions. For each question on the
examination, there are multiple possible responses. The person taking the exam
reviews the response options and selects the most correct answer to the
question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and
selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses
that accurately answer the question. Multiple-select questions have two or more
correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not
provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again
up to three more times for a cost of $150.
Sample Item #1:
Which of the following are scoped applications in GRC? (Select all that apply)
A. GRC Profiles
B. Risk
C. Compliance and Audit Management
D. Global
Answer: A & B
Sample Item #2:
Who should be on the core implementation team for a GRC implementation? (Select
all that apply)
A. Platform experts
B. Internal audit
C. External audit
D. Risk Assessor
Answer: A & B
Sample Item #3:
The Entity Filter record requires which mandatory field to be completed?
A. Filter date
B. Filter name
C. Conditions
D. Table
Answer: D
Sample Item #4:
Which of the following are tables in the Policy and Compliance scope? (Select
all that apply)
A. Issue
B. Control
C. Risk
D. Citation
Answer: B & D
Sample Item #5:
Which of the following are tables in the Risk scope? (Select all that apply)
A. Issue
B. Risk Framework
C. Risk Statement
D. Citation
Answer: B & C
Sample Item #6:
Which plugin is required for continuous monitoring? (Select all that apply)
A. Configuration Compliance
B. Vulnerability Response
C. UCF Integration
D. Performance Analytics GRC
Answer: A & B
Sample Item #7:
Which roles are installed with Audit Management? (Select all that apply)
A. Audit Admin
B. GRC User
C. GRC Reviewer
D. External Auditor
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